Privacy Policy

Privacy Policy: Oxygen Lifestyle Adventure & Wellness

  • Last Updated: 11th November, 2025

Oxygen Lifestyle Adventure & Wellness (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including:

  • Safari bookings
  • Wellness retreats and adventures
  • Wellness sessions and workshops
  • Event registrations
  • Website use and inquiries
  • Email, WhatsApp, and social media communication

By using our services, you agree to the terms in this Privacy Policy.

Information We Collect

A. Personal Information

When you book a safari, retreat, or wellness service, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Country of residence
  • Passport details (for safari/travel arrangements only)
  • Emergency contact information
  • Payment and billing information
  • Health-related information you choose to share (dietary requirements, allergies, wellness needs, etc.)

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Booking or inquiry interactions
  • Cookies and analytical data

C. Media & Content

If you attend an event, retreat, or safari, we may collect:

  • Photos and videos
  • Testimonials
  • Feedback forms

We will always seek reasonable consent for identifiable media used for marketing.

2. How We Use Your Information

We use your information to:

  • Process safari, retreat, and wellness bookings
  • Provide customer support before, during, and after your trip
  • Communicate updates, itineraries, or changes
  • Personalize your wellness or retreat experience
  • Issue invoices, receipts, and confirmations
  • Improve our services, website, and customer experience
  • Ensure safety and manage emergency situations
  • Send promotional updates (only with your consent)

3. Legal Bases for Processing (EU & International Compliance)

We process your data under the following lawful bases:

  • Performance of a contract: When you book a service with us
  • Consent: When subscribing to newsletters or sharing optional wellness details
  • Legitimate interest: Improving services, customer support, and safety
  • Legal obligation: Travel requirements, invoices, and safety records

4. Sharing Your Information

We do not sell your personal information.

We may share your information only with:

  • Safari partners, hotels, retreat venues
  • Local travel providers and guides
  • Payment processors
  • Emergency services (if required)
  • Government or immigration authorities for travel arrangements

All partners are required to handle your data securely.

5. International Data Transfers

Because we operate between Ireland, Tanzania, Zanzibar, Bali, and international guests, your data may be transferred across borders.

We ensure your information is protected through:

  • Secure systems
  • Encrypted storage
  • Contracts with partners that meet GDPR or equivalent standards

6. Data Retention

We keep your information only as long as necessary:

  • Booking records: 7+ years (for accounting/legal reasons)
  • Communications: 1 – 3 years
  • Safari/travel documents: Deleted after travel is completed unless legally required
  • Photos/testimonials: Until consent is withdrawn

You may request deletion at any time.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Withdraw consent
  • Object to marketing
  • Request data portability
  • File a complaint with your local data authority

Requests can be made at any time via our contact below.

8. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve user experience
  • Remember preferences
  • Analyze website performance
  • Support booking forms

You can disable cookies in your browser settings at any time.

9. Safeguarding Your Information

We use a range of security measures including:

  • Secured storage
  • Secure booking forms
  • Limited data access
  • Staff confidentiality agreements
  • Secure communication channels

Despite our efforts, no system is 100% secure, but we take all reasonable measures.

10. Marketing Communication

We may send:

  • Retreat updates
  • Safari promotions
  • Wellness and event news
  • Discounts or loyalty offers

You can opt-out anytime by clicking “unsubscribe” or contacting us.

11. Photo & Video Use

During safaris and retreats, photos or videos may be taken.
We will always seek consent before using images where you can be identified.

12. Children’s Privacy

Our wellness retreats are not directed at children under 16 unless accompanied by a parent or guardian.

Our safari experiences are suitable for all age groups, including children, so everyone can enjoy the beauty of Tanzania together.

We do not knowingly collect data from minors without consent.

14. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the updated date.

15. Contact Us

If you have questions, concerns, or want to exercise your privacy rights, please contact: